Privacy Policy

Flick AI Inc. ("Flick", "we", "us", or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, and process information when you use our website, platform, and AI-powered services. Our services may be accessed directly by companies and individuals, and they may also appear embedded inside third-party SaaS products that use Flick to provide onboarding guidance and support to their users.

Flick AI Inc. is a company incorporated in Delaware, United States, located at 131 Continental Dr., Newark, Delaware 19713. If you have questions about this Privacy Policy or how we handle data, you can contact us at hello@flickai.co.

By accessing or using our services, you agree to the practices described in this policy.

This Privacy Policy applies to website visitors, customers who use Flick within their organizations, and individuals who interact with Flick inside a customer's product ("end users"). Because Flick can be embedded into third-party software, we may process certain information on behalf of our customers in order to provide guidance, generate flows, and answer questions within those environments.

We collect information that you provide directly to us. This may include your name, email address, company name, account details, and any information you share when contacting us, booking a demo, signing up for the platform, or interacting with the AI assistant. When users ask questions or submit inputs through the assistant, those interactions may also be processed so that Flick can provide helpful responses and improve its performance.

When Flick is installed inside a SaaS product, we may collect information related to how users interact with the product interface. This may include actions taken within workflows, feature usage patterns, and steps followed while navigating through a process. This information allows us to generate guided tours, trigger contextual assistance, and provide analytics and insights that help companies improve onboarding and user experience.

To support the creation of guided tours, Flick may record product workflows and relevant on-screen interactions. We aim to collect only what is necessary to generate these flows and, where possible, we work to anonymize the data captured during this process. Our goal is to focus on understanding how a process works rather than collecting personal content.

We also collect general usage and performance information to help us maintain and improve the platform. This may include session activity, interaction timestamps, and feature usage metrics. These insights help us understand how the service is used, identify issues, and continue to enhance the product experience.

When users interact with Flick's AI assistant, we may process questions, responses, and contextual information needed to provide guidance. Some of this processing may involve trusted third-party AI providers that help power the service. These providers are used strictly to support Flick's functionality and operate under contractual safeguards.

We use the information we collect to operate, maintain, and improve the service. This includes:

• Generating onboarding flows
• Delivering contextual guidance
• Answering product-related questions
• Providing analytics and insights
• Maintaining platform security
• Improving performance and reliability

We do not sell personal data.

When Flick is used inside a company's product, that company controls the relationship with its own users. In these cases, Flick processes information on behalf of the customer as a service provider. Our customers are responsible for ensuring that their users are informed about Flick's presence and for complying with applicable privacy laws in their own products.

We may share information with trusted service providers who help us operate the platform, such as cloud infrastructure providers, analytics tools, and AI model providers. These partners may process data only as necessary to support the service. We may also disclose information if required by law, to protect the security and integrity of Flick, or in connection with a business transaction such as a merger, acquisition, or financing event.

We retain information only for as long as necessary to provide the service, comply with legal obligations, and improve the platform. Customers may request deletion of their data, subject to operational requirements and applicable laws.

We take reasonable administrative and technical measures to protect the information we handle. While we work to safeguard data through secure infrastructure and access controls, no system can guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including the ability to request access, correction, or deletion of your data. If you would like to make a request or have questions about your information, you can contact us at hello@flickai.co.

Flick is based in the United States, and information may be processed and stored in the United States or other countries where our service providers operate. By using the service, you understand that your information may be transferred internationally.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. If we make significant changes, we will update the "Last updated" date at the top of this page and take reasonable steps to notify users when appropriate. Continued use of the service after changes means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle data, please contact us at:

hello@flickai.co