Terms of Service

Welcome to Flick AI.

These Terms of Service ("Terms") govern your access to and use of Flick AI's website, products, and services ("Services"), operated by:

By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree, please do not use Flick.

Flick provides software that helps companies improve product onboarding and user guidance through AI-powered tools.

Our Services may include:

• AI-assisted creation of guided product tours
• An in-product AI agent that answers questions
• Triggering guided flows for end users inside SaaS platforms
• Product usage analytics
• User behavior insights
• Workflow and screen recording for tour creation (with anonymization)

Flick is designed primarily for B2B SaaS companies, but individual users may also access the platform.

End users may interact with Flick within third-party products operated by our customers.

You must be at least 18 years old to use our Services.

If you are using Flick on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

To use certain features, you may be required to create an account.

You agree to:

• Provide accurate information
• Keep your login credentials secure
• Be responsible for activity under your account

We are not liable for any loss resulting from unauthorized access to your account.

You agree not to use Flick to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to reverse engineer the platform
• Interfere with system performance or security

We reserve the right to suspend or terminate accounts that violate these Terms.

Customers using Flick within their own SaaS products are responsible for:

• Ensuring they have the right to collect and share user data with Flick
• Informing their users that Flick may be present in their product
• Complying with applicable privacy and data protection laws

Flick may process certain data to provide the Services, including:

• End-user inputs and interactions
• Product UI interactions
• Recorded workflows and screens (anonymized where applicable)
• Usage analytics and behavioral insights

We only collect and process data necessary to operate and improve the Services.

We may use third-party AI providers and infrastructure partners to power parts of the platform.

For more details, please refer to our Privacy Policy.

Flick uses artificial intelligence to generate guidance, insights, and automated flows.

While we aim for accuracy and usefulness:

• AI-generated responses may not always be complete or correct
• Customers are responsible for reviewing and approving flows before deploying them
• Flick should not be relied upon as the sole source of operational or business decisions

Flick AI Inc. owns all rights to:

• The Flick platform
• Software
• Technology
• Branding
• Documentation

Customers retain ownership of:

• Their product content
• Their workflows
• Their proprietary data

You grant Flick a limited license to use this content solely to provide and improve the Services.

Some parts of the Services require payment.

We may offer:

• Subscription plans
• Paid pilot programs
• Custom enterprise agreements

By purchasing a plan, you agree to:

• Pay all applicable fees
• Provide accurate billing information
• Authorize recurring charges (for subscriptions)

Fees are non-refundable unless otherwise stated in writing.

We may change pricing with reasonable notice.

You may stop using Flick at any time.

We may suspend or terminate access if:

• You violate these Terms
• Your use creates legal or security risks
• Required by law

Upon termination:

• Your access to the platform may be disabled
• Data retention will follow our internal policies and legal obligations

To the maximum extent permitted by law:

Flick AI Inc. shall not be liable for:

• Indirect or incidental damages
• Loss of profits
• Loss of data
• Business interruption

Our total liability for any claim related to the Services will not exceed the amount paid to us in the 12 months prior to the claim.

The Services are provided "as is" and "as available."

We do not guarantee that:

• The platform will be error-free
• The Services will always be uninterrupted
• AI outputs will always be accurate

We continuously improve the product but cannot guarantee perfect performance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes will be resolved in the courts located in Delaware.

We may update these Terms from time to time.

If we make material changes, we will:

• Update the "Last updated" date
• Notify users when appropriate

Continued use of Flick after updates means you accept the revised Terms.

If you have questions about these Terms, please contact:

hello@flickai.co